Shipments and returns

Return Policy:
We offer a 100-day Complete Satisfaction Guarantee or your full money back. No questions asked. Just return the empty bottle and we will issue a full refund. Please call or email us through our Contact Us page for further return instructions. We only ask that you fill out a short 5-10 questions survey to help us improve our products and services in the future.

Time in Transit:
UPS Ground delivery times are one to six days, depending on location. The map on this page provides an estimate of days in transit for UPS Ground. Priority Mail Generally takes 2-3 business days. Transit times do not include the time it takes to process your order.  All orders are processed and shipped within 48 hours of receipt.

Shipping Cost:
One easy way to determine shipping cost is to add items to your shopping cart and then proceed to "checkout" where you can use our shipping cost estimator. Shipping costs are actual costs calculated through UPS and USPS.

Tracking Orders:
We will send you a shipment notification via email the day your package ships. Email shipment notification is available for both USPS and UPS orders. The notification will provide you with a tracking number as well as an estimated delivery date. Your tracking number will always be posted in your online account in the event you do not receive the email sent by UPS. Simply login to your account and look at your order history to see the tracking number for your order.

Express Shipments:
If you need your order expedited we offer UPS NEXT DAYUPS 2 DAY, and UPS 3 DAY. All express shipments received before 1 PM Pacific Time are shipped the same day. Any express shipment received after 1 PM Pacific Time will ship the following day. Also, keep in mind that UPS does not count either Saturday or Sunday as shipping days. This means if you select Next Day service on Friday you will not receive the shipment on Saturday, you will receive it on Monday. UPS does not count the day the package shipped as a "shipping day". As an example, if UPS 2 Day is selected on Monday the box will be delivered on Wednesday, not Tuesday.


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